Airline App and Website Survey When was the last time you visited an airline website or app?* Within the last 6 months More than 6 months ago Why did you visit the airline website or app that day? What were you trying to achieve?*Were you able to complete your task that day?* Yes No Why were you NOT able to complete your task that day?*What would you change about that website or app? What improvements would you make?*How easy was the website or app to use?* Very easy Easy Neither easy nor difficult Difficult Very difficult What type of website or app was it?* Official airline app/website (e.g British Airways) Flight comparison app/website (e.g Skyscanner) Other What device did you use to access that website or app?* Desktop Laptop Tablet Mobile Where were you when you used the flight booking service?* At work At home Commuting While waiting Other