Airline App and Website SurveyWhen was the last time you visited an airline website or app?*Within the last 6 monthsMore than 6 months agoWhy did you visit the airline website or app that day? What were you trying to achieve?*Were you able to complete your task that day?*YesNoWhy were you NOT able to complete your task that day?*What would you change about that website or app? What improvements would you make?*How easy was the website or app to use?*Very easyEasyNeither easy nor difficultDifficultVery difficultWhat type of website or app was it?*Official airline app/website (e.g British Airways)Flight comparison app/website (e.g Skyscanner)OtherWhat device did you use to access that website or app?*DesktopLaptopTabletMobileWhere were you when you used the flight booking service?*At workAt homeCommutingWhile waitingOther